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Get care
Understanding advanced care and when it’s right for your pet
Advanced veterinary care means your pet is seen by a dedicated team with years of additional clinical training, focused exclusively on their area of medicine. At Northwest Referrals, our team has access to on-site MRI, CT, and advanced diagnostics that most first-opinion practices cannot offer. This allows us to reach accurate diagnoses faster and deliver treatment that goes beyond what a general practice is set up to provide.
Referral care isn't a last resort, it's a targeted step that gives your dog the best possible chance of the right outcome. We work closely with your own vet throughout, keeping them informed at every stage so your dog's ongoing care remains seamless. Think of us as an extension of your vet practice, with the depth of focus your dog's condition demands.
Your own vet is your first point of contact and will always guide you on whether a referral is appropriate. In many cases, a condition that isn't responding to initial treatment, or one that requires advanced imaging or surgery, is best managed with additional support. Northwest Referrals offers advanced care across neurology, orthopaedics, soft tissue surgery, and diagnostics, so whatever your pet needs, there's likely a pathway for them here.
At Northwest Referrals, we offer advanced care across four core disciplines: neurology, orthopaedics, soft tissue surgery, and advanced diagnostics. Each area is supported by dedicated, experienced clinicians with in-depth training in their field, backed by on-site imaging and surgical facilities.
Whether your pet has been referred by their vet or you're seeking a second opinion, we have the capability to investigate, diagnose, and treat a wide range of complex conditions under one roof.
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We work alongside your vet, not instead of them. Every dog referred to us comes with their full clinical history, and after every consultation or procedure we send a detailed report back to your practice so they remain fully in the loop. Our goal is to give your dog the care they need at this stage of their treatment, then return them to the vet who knows them best.
We've streamlined our referral process to make advanced care accessible and efficient for your practice.
Your pet is seen by a named specialist who reviews their history and carries out a thorough clinical examination. We’ll discuss what we’ve found and what we recommend, in plain English.
Before any procedure begins, we provide a written, itemised estimate covering all costs: the procedure, anaesthetic, imaging, and follow-up. You’ll see exactly what you’re approving.
Once you confirm, the price is locked. We don’t add to it. If unforeseen clinical complications arise during a procedure, we discuss this with you before proceeding, we never present a surprise bill after the fact.
Quick answers for vets and pet owners about referrals, services, and what to expect.
Yes. Most of our procedures are covered by pet insurance policies. We provide a detailed, itemised invoice for every case, which makes the claims process straightforward. We can also assist with pre-authorisation requests. Please bring your insurance details to your appointment, or contact us in advance if you need guidance.
We provide a full, itemised written estimate before any procedure begins. The price in that estimate is the price you pay, it doesn’t change once approved. We’re one of the only referral centres in the UK to operate this way, and we’ve done so since 2008. No hidden fees, no end-of-treatment surprises.
No. While the majority of our cases come via veterinary referral, we welcome self-referring pet owners directly. You can book a consultation through our website. If you’re self-referring, it’s helpful to bring any recent vet notes or clinical history with you.
Complete our online referral form which takes under 5 minutes. You can also refer via our dedicated WhatsApp service by scanning the QR code on our contact page. Our team will review your submission and confirm the appointment, typically within a few hours. For urgent cases, call us directly on 01942 242001.
Still have questions?
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