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Get care
We understand what referring practices need: fast turnaround, clear communication, detailed reports, and a centre your clients will trust. Northwest Referrals has been supporting veterinary practices across the country for almost 50 years. Here’s how we work.
Are you a vet professional?
Refer a case →
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Available 24/7 for emergency and urgent referrals
Every decision we make is guided by our commitment to clinical excellence, accountability, respect, and evidence-based practice.
We follow the highest standards in the industry
No surprises when it comes to the care we offer
Advanced practitioner led with exceptional outcomes
Speed and efficiency when it comes to your pet's health
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The referred pet is seen by a named practitioner who reviews their history and carries out a thorough clinical examination. We’ll discuss what we’ve found and what we recommend.
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Before any procedure begins, we provide a written, itemised estimate covering all costs: the procedure, anaesthetic, imaging, and follow-up. You’ll see exactly what you’re approving.
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Once you confirm, the price is locked. We don’t add to it. If unforeseen clinical complications arise during a procedure, we discuss this with you before proceeding, we never present a surprise bill after the fact.
Every decision we make is guided by our commitment to clinical excellence, accountability, respect, and evidence-based practice.
Routine cases
Emegerncy cases
Reports
Busy in surgery? Running a late clinic? Our dedicated WhatsApp service lets you send referrals, images, X-rays, and case queries directly to our team whenever it suits you. Scan the QR code to connect, or ask your account manager to set up a group for your practice.
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Transport shouldn’t be a barrier to specialist care. Our ambulance service provides nationwide pick-up and drop-off for clients who need it, with affordable pricing and excellent availability.
“We want to make it as easy as possible for any client to come in for a referral from Penzance to Edinburgh.” — Amanda Workman, Hospital Manager
Hear from veterinary professionals and pet owners who rely on our team for seamless referrals, clear updates, and expert care.
I am so grateful to Northwest Referrals for operating on my dog who had IVDD of the neck for 10 weeks and was in a lot of pain.
We have been seen the next day, CT scan confirmed slipped disc already suspected after quick examination. Surgery was the same day, he has been recovering amazingly quick and well, his cut healed perfectly and we cannot thank all the team enough!
I honestly cannot rate this referral centre highly enough!
![[team] image of individual team member (for a pet store)](https://cdn.prod.website-files.com/6989f158f306c4d3753e7894/69d8d206520dc195d4838377_Avatar_4.svg){kind=avatar}
Had an MRI for my chihuahua. Results came back quickly. The vet was professional, and all the staff was very nice to us. The price was reasonable as well.
It’s always going to be expensive when it comes to being referred by your own vet. The great thing about Northwest Referrals is the costs are all up front.
If I could give 20 stars I would. I spoke to Amanda who was super helpful and gathered as much info as she could after speaking to the vets/surgeons.
We travelled from Birmingham… The bill was exactly what we had been quoted.
Not only were they a third cheaper, our assigned vet was professional and explained everything in detail.
Comprehensive specialist services delivered with clinical excellence and compassion.
A major surgical procedure designed to provide permanent relief for pets suffering from severe, end-stage ear disease.
Airway surgery to improve breathing in brachycephalic breeds.
The endoscopic procedure is a procedure to view internal structures and diagnose and treat illness.
Our non-invasive ultrasound imaging provides vital insights into your pet’s internal organs, aiding in the diagnosis and monitoring of various medical conditions.
Arthroscopy (or scoping a joint) is a minimally invasive technique to perform surgeries in the joint.
Fractures, joint conditions and ligament repairs
Our orthopaedic surgeons use advanced surgical techniques to restore your pet's mobility and enhance their quality of life.
High-resolution 128-slice CT imaging for bone, joint and soft tissue.
Advanced magnetic resonance imaging for precise diagnosis.
Quick answers for vets and pet owners about referrals, services, and what to expect.
Yes. Most of our procedures are covered by pet insurance policies. We provide a detailed, itemised invoice for every case, which makes the claims process straightforward. We can also assist with pre-authorisation requests. Please bring your insurance details to your appointment, or contact us in advance if you need guidance.
We provide a full, itemised written estimate before any procedure begins. The price in that estimate is the price you pay, it doesn’t change once approved. We’re one of the only referral centres in the UK to operate this way, and we’ve done so since 2008. No hidden fees, no end-of-treatment surprises.
No. While the majority of our cases come via veterinary referral, we welcome self-referring pet owners directly. You can book a consultation through our website. If you’re self-referring, it’s helpful to bring any recent vet notes or clinical history with you.
Complete our online referral form which takes under 5 minutes. You can also refer via our dedicated WhatsApp service by scanning the QR code on our contact page. Our team will review your submission and confirm the appointment, typically within a few hours. For urgent cases, call us directly on 01942 242001.
Still have questions?
Every decision we make is guided by our commitment to clinical excellence, accountability, respect, and evidence-based practice.
