Pet Healthcare Centres Ltd (“We”) are committed to protecting and respecting your privacy. We appreciate the sensitivity of the personal information that you disclose to us when you register as clients. We observe high standards of confidentiality, following the Code of Professional Conduct from our professional regulatory body the Royal College of Veterinary Surgeons (RCVS) and complying with the Data Protection Act 1998.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us. If you have questions about our privacy policy, or want to see a record of your personal information to check, correct, update or delete it, please contact:

James Weston Cert(PM&A), Pet healthcare Centres Ltd, 19 Caroline St, Wigan, WN3 4EL


How we collect your personal information

When you register as a client with us we will only record personal information with your knowledge and explicit consent. The personal information you provide may include your name, address, email address and telephone numbers.

How we use your personal information

We will use your information only to inform you about, or administer Pet Healthcare Centres Ltd products or services. We may use the information to notify you about our news, products and services or special offers, process payments, and administer your account.

How we share your information with third parties

Sometimes, we work in partnership with other companies who fulfil services on our behalf. For example, we use third party companies to provide vaccination and parasite control reminders (Irecall). We only provide them with access to personal information that is needed to perform their particular business function. Where your personal information is disclosed and transferred to companies outside of Pet Healthcare Centres Ltd we will endeavour to ensure that they adhere to our Privacy Policy and the same data protection rules as us, and handle your personal information accordingly.

How we make your personal information secure

We have implemented the appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction. All personal information you provide to us on our practice management software is held on our password protected secure servers for as long as is reasonably necessary. Teleos Veterinary Systems (who provide our practice management software) assure us that they are working hard to adhere fully to data handling regulations and best practices. They intend to register with the Information Commissioner’s Office to stipulate their defined operational compliance, and they regularly consult with relevant internal and external resources to ensure that they keep abreast of legislative changes.

Any personal information provided to us by means of signed paper consent forms is scanned in and uploaded onto our practice management software. The hard copies, on the rare occasion are stored in our locked facility situated above the practice. There are only two people who have access to this room.

How we monitor communications

We do not record or monitor telephone calls to and from the practice, although we do have CCTV with video and audio (on the vets reception and all three consult rooms). We have clear signs to ensure clients are aware of this and footage is deleted after two weeks. If for any reason we take a back up of the system this is stored on a secure server that is password protected. We may also monitor incoming and outgoing email to enable us to protect our internal business systems.

How to remove your personal information from our records

If you receive reminders or notifications about our products and services, you can request for your personal information to be taken off these lists so you don’t receive any further updates. Please do so either directly at reception in one of our branches, by telephoning, or by putting your request in writing. Please allow 30 days for changes to be updated and completed.

How we update our policy

We may amend or update this policy to keep it up to date with current data protection and privacy laws, or to reflect changes in our business practices. We will publish changes to our Privacy Policy online; we advise you to check our Privacy Policy regularly.